https://community.plus.net/t5/My-Account-Billing/Unauthorised-user-on-account/m-p/1902117#M63842 <P>My eldery mother with dementia has Plusnet phone and broadband.</P> <P>I created the account for her.&nbsp; I am the one to check the bill is paid.</P> <P>I mange her account with her username and password.</P> <P>Suddenly there is an a new admin on her account.</P> <P>This is NOT AUTHORISED.</P> <P>I phoned Plusnet support for help.&nbsp; They can't delete the UNAUTHORISED user.</P> <P>Can a plusnet admin please PM me to assist the removal of the UNAUTHORISED person.</P> <P>Thanks.</P> Wed, 14 Dec 2022 16:32:10 GMT dratddestroyer 2022-12-14T16:32:10Z https://community.plus.net/t5/My-Account-Billing/Unauthorised-user-on-account/m-p/1902117#M63842 <P>My eldery mother with dementia has Plusnet phone and broadband.</P> <P>I created the account for her.&nbsp; I am the one to check the bill is paid.</P> <P>I mange her account with her username and password.</P> <P>Suddenly there is an a new admin on her account.</P> <P>This is NOT AUTHORISED.</P> <P>I phoned Plusnet support for help.&nbsp; They can't delete the UNAUTHORISED user.</P> <P>Can a plusnet admin please PM me to assist the removal of the UNAUTHORISED person.</P> <P>Thanks.</P> Wed, 14 Dec 2022 16:32:10 GMT https://community.plus.net/t5/My-Account-Billing/Unauthorised-user-on-account/m-p/1902117#M63842 dratddestroyer 2022-12-14T16:32:10Z https://community.plus.net/t5/My-Account-Billing/Unauthorised-user-on-account/m-p/1902188#M63852 <P>Hi @dratdestroyer, I'll certainly take a look into that for you. Can you drop me a PM with the username please?</P> Thu, 15 Dec 2022 08:28:05 GMT https://community.plus.net/t5/My-Account-Billing/Unauthorised-user-on-account/m-p/1902188#M63852 adamwalker 2022-12-15T08:28:05Z