topic Re: Bill query in My Account/Billing

Bill query

lrutherford19 — Fri, 09 Dec 2022 14:40:24 GMT

Just noticed that my bill for this month is over £10 more than my contract amount. I can't seem to be able do an online chat, What is the quickest way to understand why my bill has changed. I am still in contract till January so surely it should remain the same each month?

Re: Bill query

Townman — Fri, 09 Dec 2022 14:44:52 GMT

@lrutherford19

A warm welcome to the forums.

When did your service start? On a 12 month term, you will have paid the first month "up front" and then you make 11 payments at the discounted rate. The 12th payment (month 13) will be at the full rate. COTS is the best place to go to for this question.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 (from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday

Re: Bill query

willcutforth — Sat, 10 Dec 2022 11:03:02 GMT

Hey there @lrutherford19,

I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=229804981 to discuss the bill as I'm unable to on here due to security. Let me know if you need anything.