topic Re: Billing issue in My Account/Billing

Billing issue

obbtn1997 — Sat, 03 Dec 2022 15:27:46 GMT

Hi. I’ve just had my latest bill (3 Dec to 3 Jan 2023) and I don’t understand why it’s now jumped from £20.62 to £34.98 and all the discounts have been removed. Our contract is not due to end until 3 Jan, I thought we still had one more month. Could someone please help? Thank you so much.

Re: Billing issue

dvorak — Sat, 03 Dec 2022 15:36:18 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Billing issue

obbtn1997 — Wed, 07 Dec 2022 13:12:57 GMT

Hi. Just giving this a bump, hope someone can help. Many thanks.

Moderator's note by Mike (Mav): Please note that bumping threads is against the Forum Rules.

Re: Billing issue

Longliner — Mon, 05 Dec 2022 17:07:09 GMT

@obbtn1997 The PN accounts system has legendary ability to screw things up at renewal time, as I know to my cost, but maybe you have miscounted your renewal day? Either way you would be best to ring PN (I know, I know) as the staff do their best but cannot monitor this site all the time. All the best!

Mike

Re: Billing issue

obbtn1997 — Tue, 06 Dec 2022 08:19:39 GMT

Thanks for the reply Mike. Just checked the contract and definitely should have been charged at the old rate for one more month (it should have been 18 payments at the discounted rate but it’s only been 17). I’ll try and get in touch with Plusnet!

Re: Billing issue

RealAleMadrid — Tue, 06 Dec 2022 09:01:42 GMT

@obbtn1997 Just to check, try logging in to your account on the member centre, the opening page will have details of your contract length and end date.

Re: Billing issue

Anonymous — Tue, 06 Dec 2022 09:52:10 GMT

@obbtn1997

I made my first payment by debit card when I first signed up, so I'm expecting 17 Direct Debits by the end of my contract.

How did you make your very first payment?