topic Re: Awaiting Plusnet reward in My Account/Billing

Awaiting Plusnet reward

bernard_161 — Sat, 26 Nov 2022 16:50:27 GMT

Greetings,

My apologies if this query is in the wrong section or I should have added it to an existing thread.

Fibre Broadband was activated on September 1st but I'm still awaiting the reward card. I check for emails regularly, and make sure to look in the spam folder, but have received nothing so far. Unless a physical card is posted of course.

I would be very grateful if anyone might be able to help me with this issue.

Thank you kindly

Re: Awaiting Plusnet reward

willcutforth — Wed, 30 Nov 2022 10:12:42 GMT

Hey there @bernard_161 I hope you're well. Sorry about the delay in getting back to you, we're super busy at the moment. I have created a ticket under https://www.plus.net/wizard/?p=view_question&id=229545145 to discuss the card as we are unable to discuss account specifics on the forum.

Re: Awaiting Plusnet reward

bernard_161 — Thu, 01 Dec 2022 16:50:11 GMT

Thank you for your reply.

I am of course, very disappointed that there is no help available. There is little doubt that complaining will do me no good, but I shall at least try and express my unhappiness with Plusnet. For all the good it will do me, sadly.

Thank you again.

Re: Awaiting Plusnet reward

TheMightyAJ — Thu, 01 Dec 2022 18:06:27 GMT

Thank you for your time on the phone this evening @bernard_161. I've updated the support ticket on the account following our conversation.