topic Re: Reward card problem in My Account/Billing

Reward card problem

Dcr63 — Wed, 23 Nov 2022 17:55:01 GMT

I switched to Plusnet mobile in October 2022. I spoke to Plusnet last week as I hadn’t heard anything about the £20 reward card I was due. I was told to phone Blackhawk which I did today. They had no records for me and told me to phone Plusnet which I did. I then called Blackhawk again with a reference Plusnet gave me, Blackhawk didn’t recognise this reference or my email address. I then spent 45 minutes trying to get help from Plusnet who told me to speak to speak to Blackhawk as there was nothing else they could do to help me!
Any advice as to what I should do now? I’ve checked my junk emails and there’s nothing there relating to this.

Re: Reward card problem

willcutforth — Sat, 26 Nov 2022 18:25:04 GMT

Hey there @Dcr63 I'm sorry you are being given the runaround. Please can you fire across your mobile number and full name over a PM and I will investigate it for you?

Re: Reward card problem

Townman — Sun, 27 Nov 2022 11:38:29 GMT

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have attained sufficient ranking to send PMs:-

Have made 5 or more posts
Have logged in (and out) at least twice and made 3 posts

Having attained the ranking a PM is sent as follows:-

Click on the staff member's name in the left panel
Click on SEND PRIVATE MESSAGE on the right

Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.

Re: Reward card problem

Dcr63 — Wed, 30 Nov 2022 11:23:27 GMT

Hi. Sorry I’ve not replied earlier but I’ve been away on holiday. I don’t seem to be able to PM you 🤷🏻‍♀️

Re: Reward card problem

TheMightyAJ — Wed, 30 Nov 2022 11:39:45 GMT

Hey @Dcr63,

Sorry about that! If you make a couple more posts across the forums or in this thread, you should then be able to send Private Messages

Re: Reward card problem

Dcr63 — Wed, 30 Nov 2022 12:19:32 GMT

Okay, I’ll try that

Re: Reward card problem

Dcr63 — Wed, 30 Nov 2022 12:20:13 GMT

👍 thanks for the advice

Re: Reward card problem

Dcr63 — Wed, 30 Nov 2022 12:24:00 GMT

🤣 still not able to PM? ( just posting random messages in the one that it works) 🤷🏻‍♀️

Re: Reward card problem

TheMightyAJ — Wed, 30 Nov 2022 12:24:32 GMT

No worries

Re: Reward card problem

Dcr63 — Wed, 30 Nov 2022 12:38:22 GMT

🤷🏻‍♀️🤦🏻‍♀️private messages screen now opens but can find user name in the send to option

Re: Reward card problem

Dcr63 — Wed, 30 Nov 2022 12:43:03 GMT

“Can’t” not can!

Re: Reward card problem

Dcr63 — Wed, 30 Nov 2022 12:52:01 GMT

Finally managed to send a PM from my iPad!