topic Re: How do I reply to a Question previously raised? in My Account/Billing

How do I reply to a Question previously raised?

markv — Tue, 29 Nov 2022 16:39:30 GMT

As so often happens, when I renewed my Plusnet Broadband, the billing was a total mess.

I mentioned my problems hereabouts and question 228434329 was raised.

That did not solve the problem but I can't see a way to post a response, even after I have logged in.

The issue is so complicated (I spent most of this afternoon writing up a summary and it's half a page of A4).

No way a chatbot or online agent is going to take that onboard.

So how do I send my findings to Plusnet?

Re: How do I reply to a Question previously raised?

jab1 — Tue, 29 Nov 2022 16:50:25 GMT

@markv When was the Question raised/last replied to?

Re: How do I reply to a Question previously raised?

markv — Tue, 29 Nov 2022 17:08:38 GMT

@jab1 question 228434329 was raised, and replied to, on 17/10/2022 15:53

Mark

Re: How do I reply to a Question previously raised?

Townman — Tue, 29 Nov 2022 17:22:06 GMT

In that case, it will have closed automatically (unless it is still with Plusnet on hold).

Hopefully a staff member will pick up the issue for you here...

Re: How do I reply to a Question previously raised?

jab1 — Tue, 29 Nov 2022 17:22:51 GMT

In that case it will be closed. Tickets only remain open for 14 days from the last reply.

Re: How do I reply to a Question previously raised?

markv — Wed, 30 Nov 2022 17:23:05 GMT

Noted, thanks.

I tried replying to the last email I received on the subject from Plusnet Customer Support support@plus.net

Auto-reply saying, "Unfortunately we don't pick up any emails sent to this address."

Interesting.

Anyway, had to phone up and explain the lengthy circs verbally. Hopefully will be sorted.

Mark

Re: How do I reply to a Question previously raised?

TheMightyAJ — Sat, 03 Dec 2022 18:24:05 GMT

Hey @markv,

Thanks for reaching out to us. I can see that you've spoken to support and this should now be sorted, but if you have any further queries or issues then please let us know and we'll be happy to help