topic Re: account name problem changing direct debit in My Account/Billing

account name problem changing direct debit

aerh345 — Tue, 29 Nov 2022 10:50:53 GMT

Hope there is someone from plusnet on here who can help ... I've made 3 calls to the call centre to change my bank details. The bank is Natwest and the account name is (say) "J J Smith".

Each time I get a standard automated email (or last time told that it it is correct) that states "Your Bank/Building Society account name: NATWEST"

To me that does not make sense since Natwest is the name of the bank - not the account name ? Or is it just the automated letter that is wrong ? Either way I am concerned that the direct debit may now bounce despite efforts to correct what seems to be an error.

Also, I pay for phones for more than 1 person but it seems they have different account numbers for some reason - do I have to go through the whole palaver again for each one ?

Re: account name problem changing direct debit

Townman — Tue, 29 Nov 2022 11:22:30 GMT

Hello,

A warm welcome to the forums. For clarity, are these mobile phone accounts?

Re: account name problem changing direct debit

aerh345 — Tue, 29 Nov 2022 11:31:33 GMT

Sorry didn't think of that - yes they are mobile phone accounts

Re: account name problem changing direct debit

TheMightyAJ — Sat, 03 Dec 2022 16:59:40 GMT

Hey @aerh345,

Thanks for reaching out to us! Just to clarify, you'll get a different account number for each mobile number you have with us, even if they're all in your own name. Regarding the payment details, do you know if the naming error has caused any payments to bounce so far?

Re: account name problem changing direct debit

aerh345 — Sat, 03 Dec 2022 21:25:49 GMT

ok thanks for that - will have to make a call for each phone then 😕

Direct debit that has been changed with possible wrong account name not due for a couple of weeks - worried it might fail and be in a position where phones are blocked which would be serious problem and probably difficult to resolve just before xmas - can I just change to credit card instead of dd or would that be against the T&Cs since had these sim only accounts for many years.

Re: account name problem changing direct debit

willcutforth — Wed, 07 Dec 2022 19:09:59 GMT

Howdy @aerh345 you would need it to be DD however, if you want I can call you to try and set this up again so that we know it's correct?

Re: account name problem changing direct debit

aerh345 — Wed, 07 Dec 2022 21:08:48 GMT

Yes please - rather be safe than risk phone not working. Thanks

Re: account name problem changing direct debit

willcutforth — Thu, 08 Dec 2022 18:00:09 GMT

Please can you fire across your mobile number and full name for me @aerh345 ?

Re: account name problem changing direct debit

Townman — Thu, 08 Dec 2022 18:13:48 GMT

"Fire across" is code for "Send a PM"!!!

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