topic Re: New contract price different to what I agreed to. in My Account/Billing

New contract price different to what I agreed to.

DA57 — Fri, 25 Nov 2022 13:41:50 GMT

Our 18 month contract runs out on the 27^th November 2022

There was no other options to choose except staying with what we have.

Which is Unlimited Fibre Extra inc. Line rental £30.85 and we had Unlimited UK & Mobile calls for £10.28 coming to a total of £41.13.

Because of this new increase in prices every march, I decide to drop the phones calls.

Which left me with a 18 month contract at £30.85

But I have just received an email saying the new price starting at 28^th November will be £47.54

which is absurd, how can it go from £41.13 with unlimited calls to £47.54 with no calls?

But that is not what I signed up for. It clearly stated the monthly cost would be £30.85. which is obvious, if you continue the same contract without the unlimited calls that’s the price.

I cannot afford £47.54 a month and then the added cost in march will put it over £50.

And even if I could afford it, why would I pay more for less, without the unlimited calls.

I was looking at moving to another service, one that doesn’t keep putting their prices up, but their prices weren’t cheaper than what we were paying here, but now this changes things, if plusnet wants to charge £47.54 with no unlimited calls then there’s no need to stay.

And just to make it clear, the total that I was given at the checkout for the new 18 month contract was £30.85 there was no mistake on my end.

If anyone can help me get the price I signed up for I will stay, If not I won’t stay to get ripped off.

Re: New contract price different to what I agreed to.

jab1 — Fri, 25 Nov 2022 13:46:34 GMT

Can you post the email, removing any identifying details? I suspect any discounts have either been missed or not highlighted.

Re: New contract price different to what I agreed to.

DA57 — Fri, 25 Nov 2022 13:51:03 GMT

Hello Account username: We're just emailing to confirm the details of your new broadband and phone package. Your new package will be active on: 28^th November 2022.

Your new package

Broadband	Unlimited Fibre Extra	£24.35
Line rental	Monthly	£23.19
Call plan	Plusnet Line Only	£0.00
Call features	Caller Display	£0.00
Contract	You're in month 18 of your 18 month contract

Your new monthly subscription will be £47.54 Please note: This does not include the cost of any other Add-Ons, call costs or call features that you might have The price for broadband, line rental, call plans, call charges and add-ons will be increased on or after 1st March every year from March 2022 by the Consumer Price Index rate of inflation published in January of that year plus 3.9%. Other prices, content and terms may also change during your contract. See CPI Plus 3.9% Guide for details.

Your broadband speed

Here's all the speed details you need to know. Unlimited Fibre Extra has an average speed of 66Mb download and 18Mb upload. At peak times, we estimate that you'll get the following speeds on your line:Download: 64 - 72MbUpload: 16 - 18Mb Minimum Guaranteed Speed: 72.8Mb. Your Minimum Guaranteed Speed is an important number, find out more about what it means in our guide. Here are some additional off-peak speed estimates for your lineMaximum download speed: 75Mb, Maximum upload speed: 18Mb, Minimum upload speed: 16Mb

Re: New contract price different to what I agreed to.

jab1 — Fri, 25 Nov 2022 13:53:49 GMT

OK - something doesn't look correct there - do you happen to have the equivalent email for your current contract?

Re: New contract price different to what I agreed to.

DA57 — Fri, 25 Nov 2022 14:02:22 GMT

No. I never save emails.

Like you said, there doesn’t seem to be a discount added to it, which is always added to my bills.

But I don’t understand why that wasn’t added,When they offered to renew the contract at the same price minus the free calls.

Re: New contract price different to what I agreed to.

jab1 — Fri, 25 Nov 2022 14:06:23 GMT

A pity you don't save emails of that nature, at least, but maybe you could call them and see what they can do - if you are a renewing customer, you should be able to negotiate a discount.

Re: New contract price different to what I agreed to.

DA57 — Fri, 25 Nov 2022 14:14:41 GMT

Yeah I guess. But ive never had to use an email for anything after receiving it.

Calling seems to be the only way, which is what I was trying to avoid. Can’t stand ringing call centres.

Back in the day a simple email to customer service would of got the sorted already.

Anyway! Thanks for your help