topic Re: My broadband went down for nearly two days, how do I get a refund? in My Account/Billing https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899333#M63527 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116647">@benjikj08</a> I have a feeling other ISPs will have a similar policy.</P> Fri, 25 Nov 2022 10:01:08 GMT jab1 2022-11-25T10:01:08Z My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899095#M63503 Last month my brand and went completely down unexpectedly for nearly two days and it was due to an external issue, nothing to do with me. I expected an automatic refund for the inconvenience, especially as I had to go to a cafe and spend a load of money to use their internet for the working day. I'm very surprised that this wasn't automatic, but seems I have to request it. How can I do that? Wed, 23 Nov 2022 19:17:29 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899095#M63503 benjikj08 2022-11-23T19:17:29Z Re: My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899103#M63504 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116647">@benjikj08</a>&nbsp;</P> <P>It is automatic but only after 2 full working days after you reported it, See.&nbsp;<A href="https://www.plus.net/help/legal/automatic-compensation/" target="_blank">https://www.plus.net/help/legal/automatic-compensation/</A></P> Wed, 23 Nov 2022 20:47:45 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899103#M63504 Baldrick1 2022-11-23T20:47:45Z Re: My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899120#M63505 It's been a month and a half... No credit on my account that I can see at all. Wed, 23 Nov 2022 22:43:02 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899120#M63505 benjikj08 2022-11-23T22:43:02Z Re: My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899122#M63506 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116647">@benjikj08</a>&nbsp;</P> <P>You said that your fault was fixed in less than 2 days so compensation is not payable.</P> Wed, 23 Nov 2022 23:01:23 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899122#M63506 Baldrick1 2022-11-23T23:01:23Z Re: My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899151#M63507 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Account / Billing</P> </DIV> Thu, 24 Nov 2022 08:05:51 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899151#M63507 dvorak 2022-11-24T08:05:51Z Re: My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899332#M63526 <P>Right, well that's bloody ridiculous. It was two full working hour days. Get that's just the policy, but that's a ridiculously bad policy. If this happens again, I will 100% be moving provider.</P> Fri, 25 Nov 2022 09:55:02 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899332#M63526 benjikj08 2022-11-25T09:55:02Z Re: My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899333#M63527 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116647">@benjikj08</a> I have a feeling other ISPs will have a similar policy.</P> Fri, 25 Nov 2022 10:01:08 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899333#M63527 jab1 2022-11-25T10:01:08Z Re: My broadband went down for nearly two days, how do I get a refund? https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899414#M63554 <P>All ISP's policies are set by Ofcom, so changing ISP will not make a jot of difference.&nbsp; Such is the consequence of trying to run business activities on a residential grade line.&nbsp; Residential lines have a SLA of 72hours.&nbsp; Depending on the level of repair service chosen, BUSINESS grade services can be rectified much sooner ... but then you pay business grade fees.</P> Fri, 25 Nov 2022 18:53:37 GMT https://community.plus.net/t5/My-Account-Billing/My-broadband-went-down-for-nearly-two-days-how-do-I-get-a-refund/m-p/1899414#M63554 Townman 2022-11-25T18:53:37Z