topic Re: Bill went up by £35 last month. in My Account/Billing

Bill went up by £35 last month.

OryxCallotis — Thu, 24 Nov 2022 12:40:56 GMT

Just noticed my bill from last month. I know prices have gone up this year, but that seems like a bigger increase than normal. Any Plusnet staff know what's up?

Re: Bill went up by £35 last month.

jab1 — Thu, 24 Nov 2022 12:54:03 GMT

@OryxCallotis If you compare the details on page 3? (the breakdown of charges) with the previous month, does this give you any clues?

Re: Bill went up by £35 last month.

Longliner — Thu, 24 Nov 2022 15:30:32 GMT

You haven't reached end of contract, by any chance? I gave myself a nasty shock one year!

Mike

Re: Bill went up by £35 last month.

Champnet — Thu, 24 Nov 2022 16:58:38 GMT

Just checked my last bill and found I’ve been charged twice for line rental.
Plusnet are investigating.

I’m blaming British Gas……

Re: Bill went up by £35 last month.

adamwalker — Sun, 27 Nov 2022 12:36:29 GMT

Hi @OryxCallotis, I've just checked your account and it does look like you're out of contract. It would be best to have a chat with our customer options team if you're looking to re-contract, I can get someone to give you a ring if you like? - Adam

Re: Bill went up by £35 last month.

OryxCallotis — Mon, 12 Dec 2022 03:10:51 GMT

If that's possible, then yes please. I had no idea the contract would expire.

Re: Bill went up by £35 last month.

TheMightyAJ — Mon, 12 Dec 2022 08:44:28 GMT

Hey @OryxCallotis,

Thanks for getting back in touch. I'd be happy to arrange this, please send me a Private Message with a number the team can reach you on and a preference for when we try and ring

Re: Bill went up by £35 last month.

Townman — Mon, 12 Dec 2022 09:23:47 GMT

Can the staff send a PM to request the required information?