topic Re: Left Plusnet but still getting bills in My Account/Billing

Left Plusnet but still getting bills

RB1 — Thu, 17 Nov 2022 10:13:49 GMT

Hi,

I left Plusnet several months ago and closed the direct debit. I'm receiving a monthly bill of £1.64. I can't access the account or contact anyone to stop this. It's really annoying. Could one of the admins contact me to help stop this.

Thanks

Re: Left Plusnet but still getting bills

Townman — Fri, 18 Nov 2022 12:24:12 GMT

Is this mobile or broadband?

If broadband, try calling COTS...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 (from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday

Re: Left Plusnet but still getting bills

willcutforth — Mon, 21 Nov 2022 11:28:03 GMT

@RB1 just following up to see if you managed to get this sorted? Is it mobile or broadband like @Townman said?

Re: Left Plusnet but still getting bills

RB1 — Mon, 21 Nov 2022 14:07:41 GMT

Hello,

Sorry for not picking this up, it went to my junk folder. This is in relation to a mobile contract. Any advice to sort this?

Thanks

Re: Left Plusnet but still getting bills

TheMightyAJ — Thu, 24 Nov 2022 13:22:52 GMT

Hey @RB1,

I'm really sorry for the delayed response this week, we've been a bit busier than anticipated. I'd be happy to take a further look into this with you, please could you send me a Private Message with your Mobile Number and full name included?

(Please note: You'll need to make a few more posts on the forums to enable the Private Message function. If you respond to this thread 3 more times it should do the trick)

Re: Left Plusnet but still getting bills

RB1 — Fri, 25 Nov 2022 15:43:53 GMT

Thanks @TheMightyAJ

I'll do that

Re: Left Plusnet but still getting bills

RB1 — Fri, 25 Nov 2022 15:47:41 GMT

Thanks

Re: Left Plusnet but still getting bills

RB1 — Fri, 25 Nov 2022 15:48:29 GMT

Thanks again!