topic Re: Still Owed Final Bill in My Account/Billing

Still Owed Final Bill

magicmike2611 — Wed, 16 Nov 2022 13:53:55 GMT

Please can someone tell me what is going on with my refund ? I moved Broadband supplier and I am still owed nearly £60 and since contacting Plusnet since September 2022 three times I am still waiting.

Re: Still Owed Final Bill

Baldrick1 — Wed, 16 Nov 2022 22:53:10 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: Still Owed Final Bill

Townman — Fri, 18 Nov 2022 12:05:08 GMT

The final bill is usually produced 21 days after the account has closed.

What gives rise to the credit balance? If that is accumulated referral credits, then you need o explicitly ask for those to be paid out. What do the tickets on your account show - see the PN Ticket link below.

Re: Still Owed Final Bill

willcutforth — Mon, 21 Nov 2022 09:29:06 GMT

Hey there @magicmike2611 I can see you have raised a query to our HLE team and they have got back to you Here. They will update you from there as they are now your case handler.