https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897319#M63326 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116348">@bewetton</a> Welcome to the forums. This is an unwelcome feature of the Plusnet accounts function. I'm afraid you will have to be patient and wait until a staff member comes along and manually corrects you account status, which, going by current observations,&nbsp; could be the middle of next week.</P> Sat, 12 Nov 2022 11:42:51 GMT jab1 2022-11-12T11:42:51Z https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897318#M63325 <P>I need to renew/change my contract but I can't because I get the message "<SPAN>You cannot make any changes to your account while there is a phone order in progress." I tried the chatbot help but that was no good. Can you advise what needs to happen so that I can make changes to my account? I haven't ordered anything so the message is a bit worrying.</SPAN></P> Sat, 12 Nov 2022 11:37:17 GMT https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897318#M63325 bewetton 2022-11-12T11:37:17Z https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897319#M63326 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116348">@bewetton</a> Welcome to the forums. This is an unwelcome feature of the Plusnet accounts function. I'm afraid you will have to be patient and wait until a staff member comes along and manually corrects you account status, which, going by current observations,&nbsp; could be the middle of next week.</P> Sat, 12 Nov 2022 11:42:51 GMT https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897319#M63326 jab1 2022-11-12T11:42:51Z https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897769#M63349 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116348">@bewetton</a></P> <P>I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.</P> <P>I've managed to get this removed for you now and you should no longer see the message.</P> <P>Let me know if that isn't the case</P> <P>&nbsp;</P> Tue, 15 Nov 2022 12:37:36 GMT https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897769#M63349 MatthewWheeler 2022-11-15T12:37:36Z https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897816#M63351 <P>Hi Matthew,</P><P>&nbsp;</P><P>I have a similar thing on my account (I apparently have a product change in progress). Would you be able to clear it for me too?</P><P>&nbsp;</P><P>Best regards,</P><P>&nbsp;</P><P>Alan</P><P>&nbsp;</P> Tue, 15 Nov 2022 14:56:43 GMT https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897816#M63351 inomla 2022-11-15T14:56:43Z https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897839#M63352 <P>Hi @inolma</P> <P>Yours should be fixed now as well</P> <P>Let me know if you still see the message</P> Tue, 15 Nov 2022 16:08:31 GMT https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897839#M63352 MatthewWheeler 2022-11-15T16:08:31Z https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897841#M63353 <P>Hi Matthew, it's all gone now! Thank you so much.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 15 Nov 2022 16:14:09 GMT https://community.plus.net/t5/My-Account-Billing/You-cannot-make-any-changes-to-your-account-while-there-is-a/m-p/1897841#M63353 inomla 2022-11-15T16:14:09Z