topic Re: Early termination charge fee in My Account/Billing

Early termination charge fee

teakmeister — Mon, 31 Oct 2022 09:19:24 GMT

Hi Team,

I'm looking at switching provider, are you able to give a estimate for my current early termination charge if I were to cancel today?

Thanks,

Karl

Re: Early termination charge fee

Baldrick1 — Mon, 31 Oct 2022 09:24:30 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: Early termination charge fee

jab1 — Mon, 31 Oct 2022 09:26:21 GMT

@teakmeister see: https://www.plus.net/help/my-account/early-termination-charges/

Re: Early termination charge fee

teakmeister — Mon, 31 Oct 2022 10:26:36 GMT

Thank you for the link. The following line is a little open to interpretation:

We take your monthly charge, including any discounts

Should I be using the current monthly bill or add the bill and the discount I get together to give the monthly charge?

Also I'm guessing the "we then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs." could be any value also, so hard to work out an approximate value.

Karl

Re: Early termination charge fee

jab1 — Mon, 31 Oct 2022 10:36:11 GMT

You use the figure which is that given when all promotional discounts are taken into account, e.g. if the initial charge for broadband is £25.99, but you have promotional discount of £15.00, making the actual charge £10.99, then you use the £10.99 figure.

The 'cost saving' figure is relatively insignificant so you can ignore it, but it should reduce the final amount - slightly.

Re: Early termination charge fee

teakmeister — Mon, 31 Oct 2022 11:02:18 GMT

Thank you for the additional info.