topic Re: Incorrect bill/s??? in My Account/Billing

Incorrect bill/s???

Choggsy — Thu, 27 Oct 2022 21:19:41 GMT

Hello, is it just me or is the Plusnet My Account absolute rubbish?
Ill be honest and say I've not been keeping an eye on my bills, assuming they've been charging me correctly. As I'm coming into the last month of my 18 month contract I've looked at the final bill which should be for £27.42 but is in fact for £36.67?? Im obviously now worried I've been overcharged throughout my contract. I've tried to view all bills but can only see the latest. Can somebody please help.

Re: Incorrect bill/s???

Choggsy — Thu, 27 Oct 2022 22:29:40 GMT

Ok I've managed to view previous bills and they are correct. The last bill for some reason has split charges for Line rental and Unlimited fibre and then the discount is for £5.08 instead of £14.33. Only a tenner but can anyone please remedy this discrepancy?

Re: Incorrect bill/s???

Gandalf — Sun, 30 Oct 2022 13:10:46 GMT

Hi @Choggsy,

Sorry about this, I've refunded the overcharge which you'll receive in your bank account either before we take your latest payment or shortly after within the next 5 to 10 working days.

Let me know if you have further issues.

Re: Incorrect bill/s???

Choggsy — Sun, 30 Oct 2022 20:27:24 GMT

Thank you for your help👍

Re: Incorrect bill/s???

Gandalf — Sun, 30 Oct 2022 20:37:36 GMT

No problem @Choggsy, let us know if there's anything else you need help with