topic Re: Referrals in My Account/Billing

Referrals

mort7890 — Tue, 25 Oct 2022 09:05:05 GMT

I have referred 2 family members to PN but not received referral credit for either so just wondering if because they are family you do not get the credit.

Re: Referrals

jab1 — Tue, 25 Oct 2022 09:13:53 GMT

When did you refer them? Have they paid their first invoice yet?

Re: Referrals

MisterW — Tue, 25 Oct 2022 09:21:20 GMT

Do the referrals show up in your member centre https://www.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals&?membermenu=currentreferrals ?

Re: Referrals

mort7890 — Tue, 25 Oct 2022 09:34:48 GMT

Hi @jab1

One referred around 10 months ago and the other around 3 months ago and yes both have paid the first invoice. Just thought it may have been because they are family.

Re: Referrals

mort7890 — Tue, 25 Oct 2022 09:35:27 GMT

Hi @MisterW

Re: Referrals

MisterW — Tue, 25 Oct 2022 09:38:33 GMT

Just thought it may have been because they are family.

That shouldnt make any difference.

Sounds like the referrals didn't get processed properly. Did the referrals quote your username when they signed up ?

Re: Referrals

jab1 — Tue, 25 Oct 2022 09:38:37 GMT

@mort7890 have they previously appeared, or never. Their relationship to you is irrelevant.

Re: Referrals

mort7890 — Tue, 25 Oct 2022 10:06:31 GMT

Hi @MisterW & @jab1

Never shown up and did not think that family would make any difference, will have to check with them to see if they did give my username as a referral, that could be the problem.

Re: Referrals

mort7890 — Thu, 27 Oct 2022 11:05:22 GMT

Hi @jab1 & @MisterW

Checkeck with both of the family. The first one was just a year ago they have now found another supplier cheaper and faster in the area they live so I can forget that one. The second one of the family only came on board in July and have been paying monthly since then and she says she quoted my username on completing the signup. So it does appear I have one missing.

Re: Referrals

mort7890 — Thu, 27 Oct 2022 11:08:35 GMT

Hi @MisterW

Yes they did so perhaps someone in accounts maybe could look into this

Re: Referrals

MisterW — Thu, 27 Oct 2022 12:12:44 GMT

I'm sure one of the Help team will pick up this thread shortly.

Re: Referrals

mort7890 — Thu, 27 Oct 2022 19:38:48 GMT

Hi @MisterW

Will keep you posted, thanks

Re: Referrals

Gandalf — Thu, 27 Oct 2022 20:53:03 GMT

Hi @mort7890,

Could you private message me the username of the account you're missing from your referrals? I'll take a look.