topic Re: Incorrect bills after contract renewal in My Account/Billing

Incorrect bills after contract renewal

Scout9 — Mon, 24 Oct 2022 09:22:06 GMT

Hi,

I renewed my contract effective from 2nd August 2022, for 18 months. I received an e-mail on 1st August confirming the contract, and the discounted price.

My subsequent bills have all been incorrect and billed at full price.

Would you please look into this and sort it out for me.

Thanks,

Scout9

Re: Incorrect bills after contract renewal

adamwalker — Tue, 25 Oct 2022 15:09:31 GMT

Hi there, I'm really sorry that the discounted billing hasn't worked for some reason. I've fixed that going forward for you to make sure we bill you at the agreed amount for the deal.

Would it be OK to credit the overpayments against your account balance so it deducts from future bills or would you prefer a refund?

Re: Incorrect bills after contract renewal

Scout9 — Wed, 26 Oct 2022 05:13:14 GMT

Thanks for your help with this Adam. Yes fine to deduct the overpayments from future bills

Re: Incorrect bills after contract renewal

Gandalf — Sat, 29 Oct 2022 14:00:25 GMT

Sorry for the delay, I've added the credit for you.

Let us know if there's anything else you need help with.