topic Re: An error has occurred in My Account/Billing

An error has occurred

dollyburks — Sat, 22 Oct 2022 20:31:21 GMT

When I go on my account online it’s says an error has occurred
You can’t make any changes to your account while there is a phone order in progress, my contract runs out in November and I can’t renew

Re: An error has occurred

jab1 — Sat, 22 Oct 2022 20:36:42 GMT

@dollyburks This is a recurring issue. Hopefully, one of the Plusnet Help Team will pick it up quickly and resolve.

Re: An error has occurred

Baldrick1 — Sun, 23 Oct 2022 09:07:17 GMT

@dollyburks Welcome to the Community forum

If you want to renew your contract before this is corrected then ring the Customer Options Team on 0800 013 2632. If you have received an offer which you wish to accept then tell them. This number is normally answered quite quickly.

Re: An error has occurred

jab1 — Sun, 23 Oct 2022 10:28:04 GMT

@Baldrick1 Agreed, this option should work, but the number of times it occurs points to a fundamental error which needs sorting, to prevent the need for customers to call in.

Re: An error has occurred

Gandalf — Mon, 24 Oct 2022 13:00:18 GMT

Hi @dollyburks,

I've placed an order to activate some pending call features so that error should be gone within an hour for you.