topic Re: Refund not received in My Account/Billing

Refund not received

marcodigio — Fri, 21 Oct 2022 08:42:05 GMT

Hi back in August I cancelled my mobile contract. In September payment was still taken and on the bill it appears as my account is in credit. Recently I received a notification saying my account has been closed by Plusnet, so I don't think I'm going to receive the credit I'm due. How can I go about receiving the balance I'm due? Thanks

Re: Refund not received

TheMightyAJ — Sun, 23 Oct 2022 13:19:41 GMT

Hey @marcodigio,

If there was an outstanding credit on the account as it was being cancelled, this will be automatically refunded back to you Are the Direct Debit details you'd used to make payments on that account still valid, or have they since expired?

Re: Refund not received

marcodigio — Sun, 23 Oct 2022 18:29:05 GMT

Hi, thank you for the reply. The direct debit details are still valid. But it has been a while since I closed the account with plusnet. Didn't think it would take this long.