https://community.plus.net/t5/My-Account-Billing/No-early-termination-charge/m-p/1894358#M63099 <P>Welcome to the forums, <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115858">@SimonWo</a> . I could be wrong, but it would need a Plusnet staff member to confirm - I believe that 'basket' detail is wrong - unless you somehow negotiated it. Unless you did somehow arrange this, the terms and conditions contained in the online documentation are the legal position.</P> Sun, 23 Oct 2022 10:37:23 GMT jab1 2022-10-23T10:37:23Z https://community.plus.net/t5/My-Account-Billing/No-early-termination-charge/m-p/1894356#M63097 <P>I signed up for&nbsp;Plusnet Unlimited Fibre Extra Broadband and in the description of the product it states that the ETC is £0.00.</P><P>&nbsp;</P><P>I've got 16 months remaining on my account - am I going to be charged when I cancel and move to another service?</P><P>&nbsp;</P><P>Attached is the basket details after I signed up with Plusnet via their customer retention department back in January 2022.&nbsp;</P><P>&nbsp;</P><P>I'm confused because the document I received from Plusnet states no ETC, but the documentation on the website says otherwise.</P><P>&nbsp;</P><P>Thanks</P> Sun, 23 Oct 2022 10:26:52 GMT https://community.plus.net/t5/My-Account-Billing/No-early-termination-charge/m-p/1894356#M63097 SimonWo 2022-10-23T10:26:52Z https://community.plus.net/t5/My-Account-Billing/No-early-termination-charge/m-p/1894358#M63099 <P>Welcome to the forums, <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115858">@SimonWo</a> . I could be wrong, but it would need a Plusnet staff member to confirm - I believe that 'basket' detail is wrong - unless you somehow negotiated it. Unless you did somehow arrange this, the terms and conditions contained in the online documentation are the legal position.</P> Sun, 23 Oct 2022 10:37:23 GMT https://community.plus.net/t5/My-Account-Billing/No-early-termination-charge/m-p/1894358#M63099 jab1 2022-10-23T10:37:23Z