topic Re: No callback - renew contract in My Account/Billing

No callback - renew contract

MK1 — Fri, 14 Oct 2022 13:34:13 GMT

I'm currently out of contract with my broadband/call package. I managed to speak to a PN advisor yesterday, who was incredible helpful and provided some reasonable options in order to renew my contract.

I was supposed to receive a call back today early afternoon, to discuss and finalise an offer, however, I've not heard back.

Could someone from PN advise how to go about this?

Re: No callback - renew contract

Baldrick1 — Fri, 14 Oct 2022 14:40:44 GMT

@MK1

Ring the Customer Options Team on 0800 013 2632 and discuss it with them. This number is normally answered quite quickly.

Re: No callback - renew contract

Gandalf — Sun, 16 Oct 2022 07:32:29 GMT

Hi there,

I'm really sorry to see we didn't ring you back. Can you drop me a private message with your phone number and a rough time frame when you'll be available for a call? I'll be happy to ask one of my colleagues to call you back.

I can't promise a call today but definitely next week.

Re: No callback - renew contract

MK1 — Mon, 17 Oct 2022 14:18:49 GMT

Thanks! I actually ended up speaking with an advisor today, if I’m being honest the agent wasn’t particularly helpful. Rather than discuss options, the conversation was met with pressure to accept the offer before it ‘expires’.

I think I’ll probably seek a deal elsewhere.