topic Re: Email today with renewal price link 'Sorry the offer you clicked on is no longer available' in My Account/Billing

Email today with renewal price link 'Sorry the offer you clicked on is no longer available'

SimonCruddace — Sun, 16 Oct 2022 15:08:33 GMT

Contract ends back end of November.

Received an email this morning with an offer for a renewal at a discounted price, but when I click on the link just get the 'Sorry offer no longer available' message.

When I login to the member centre there's a different, more expensive renewal offer.

Looks like I'll be switching next month after quite a few years with PN, the email offer was slightly more than the best alternatives but worth it for the reduced hassle of switching, but the higher renewal price makes it worthwhile to switch.

Plus I want a new router, my original PN router's wifi coverage wasn't great so I replaced it with a Netgear, but that's died in the last few months so I'm back to the old PN router.

Re: Email today with renewal price link 'Sorry the offer you clicked on is no longer available'

Baldrick1 — Sun, 16 Oct 2022 15:16:11 GMT

@SimonCruddace

Ring the Customer Options Team durinf office hours on 0800 013 2632 and ask them to honour the first offer you had. This number is normally answered quite quickly and you would have needed to ring them anyway if you want a new hub.

Re: Email today with renewal price link 'Sorry the offer you clicked on is no longer available'

SimonCruddace — Sun, 16 Oct 2022 18:39:39 GMT

Thanks, that's a cunning plan... Tbh, I think I'm just going to switch. I've renewed a couple of times I think while with PN as they've previously offered a deal better or at least as good as switching, but this time the email deal that's not working isn't

Re: Email today with renewal price link 'Sorry the offer you clicked on is no longer available'

Xanadu_2 — Mon, 17 Oct 2022 03:26:45 GMT

Take Baldrick's advice and give Customer Options a call, you have nothing to lose by talking to them.

I've managed to negotiate a new deal a number of times after calling them.