topic Re: Did Plusnet contact my old provider? in My Account/Billing

Did Plusnet contact my old provider?

billiam — Sun, 16 Oct 2022 12:27:30 GMT

Hi Guys.

I've been with Plusnet since June this year, I did phone my old provider and cancel the contract and my debit debit with them, but they have no records of me doing so.

and it seems that they've been billing me each month since June, and now demanding payment for a service I haven't used, it says in the letter I received from Plusnet when I first joined " We will take care of everything including contacting your old provider".

How do I go about obtaining this proof from Plusnet so I can get the old provider off my back?

Thanks in advance.

Re: Did Plusnet contact my old provider?

Mustrum — Sun, 16 Oct 2022 12:34:14 GMT

Is PN supplying a like for like service or did you move to FTTP?

Were you at the end of your contracted term with Eclipse?

Re: Did Plusnet contact my old provider?

billiam — Sun, 16 Oct 2022 12:45:34 GMT

Yes I had
I'd been with eclipse for over 10 years, but things started going wrong when they got taken over by another company

Re: Did Plusnet contact my old provider?

billiam — Sun, 16 Oct 2022 12:53:51 GMT

FTTP?

Re: Did Plusnet contact my old provider?

jab1 — Sun, 16 Oct 2022 13:02:06 GMT

Fibre To The Premises - or Full Fibre, which seems to be the 'preferred' term.

Re: Did Plusnet contact my old provider?

TheMightyAJ — Tue, 18 Oct 2022 15:33:55 GMT

Hey @billiam,

I'm sorry to hear that there's been some confusion regarding this. I've reviewed your account today and raised a response via the open support ticket, which can be accessed here.