topic Re: compensation in My Account/Billing

compensation

forumtalker — Mon, 10 Oct 2022 16:06:35 GMT

Our broadband was off for over a week. How is our account adjusted?

Re: compensation

Baldrick1 — Tue, 11 Oct 2022 12:44:48 GMT

@forumtalker

See https://www.plus.net/help/legal/automatic-compensation/

Re: compensation

forumtalker — Fri, 14 Oct 2022 15:51:43 GMT

Thanks Baldrick. I didn't harass Plusnet as I know they do their best, but then the thread was closed after 'inactivity'. They have never formally advised me that the service has been fixed. No automatic compensation has been indicated despite a total loss of service for a week followed by intermittent connections until it seemed to be back to normal. Perhaps there's a backlog....

Re: compensation

Gandalf — Sat, 15 Oct 2022 09:00:48 GMT

Hi there!

I'm really sorry to see your broadband stopped working and we haven't provided compensation yet.

I've manually added the compensation credit which you'll receive an email about in 2 hours.

Let me know if there's anything else you'd need help with.