https://community.plus.net/t5/My-Account-Billing/Refund/m-p/1892671#M62963 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115592">@craig0091</a>,</P> <P>From what I can see the credit we've applied was for automatic compensation and in this case we wouldn't be able to refund it to your bank account I'm afraid. We have a good guide here&nbsp;<A href="https://www.plus.net/help/legal/automatic-compensation/" target="_blank">https://www.plus.net/help/legal/automatic-compensation/</A> which explains in more detail all about the compensation scheme we're signed up to.</P> Thu, 13 Oct 2022 12:59:36 GMT Gandalf 2022-10-13T12:59:36Z https://community.plus.net/t5/My-Account-Billing/Refund/m-p/1892521#M62949 <P>Hi,</P><P>&nbsp;</P><P>i recently received a downtime credit of over £100.00. Does anybody know if its possible to have this refunded to my bank account?</P> Wed, 12 Oct 2022 16:25:23 GMT https://community.plus.net/t5/My-Account-Billing/Refund/m-p/1892521#M62949 craig0091 2022-10-12T16:25:23Z https://community.plus.net/t5/My-Account-Billing/Refund/m-p/1892671#M62963 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115592">@craig0091</a>,</P> <P>From what I can see the credit we've applied was for automatic compensation and in this case we wouldn't be able to refund it to your bank account I'm afraid. We have a good guide here&nbsp;<A href="https://www.plus.net/help/legal/automatic-compensation/" target="_blank">https://www.plus.net/help/legal/automatic-compensation/</A> which explains in more detail all about the compensation scheme we're signed up to.</P> Thu, 13 Oct 2022 12:59:36 GMT https://community.plus.net/t5/My-Account-Billing/Refund/m-p/1892671#M62963 Gandalf 2022-10-13T12:59:36Z