topic Re: Combining broadband and mobile bills as one monthly payment in My Account/Billing

Combining broadband and mobile bills as one monthly payment

M4rk72 — Tue, 11 Oct 2022 01:29:51 GMT

It would be so much easier for me and my finances if I had both monthly payments leaving my account together. Yes I can change the payment due date but the way they are both generated, they'll never match up the same. Anyone else had this rectified? Any help would be greatly appreciated. Thanks👍

Re: Combining broadband and mobile bills as one monthly payment

jab1 — Tue, 11 Oct 2022 07:08:35 GMT

@M4rk72 The two accounts are run as separate services, so unfortunately you can't combine the two. If you make the dates the same, they should leave your account at roughly the same time.

Re: Combining broadband and mobile bills as one monthly payment

MisterW — Tue, 11 Oct 2022 07:59:15 GMT

I think the problem is that mobile and broadband have different Direct debit processing times, since they are completely separate as @jab1 says. So even if you set the dates the same on each account, they may well actually be debited on different dates.

Re: Combining broadband and mobile bills as one monthly payment

M4rk72 — Tue, 11 Oct 2022 09:10:13 GMT

Yeah that's the issue I've been having. I changed the dates to the same day but they're processed differently so will never be on the same day consistently. Worth a try though. Thanks for the replies.