topic Re: Error message in My Account/Billing

Error message

Jan25 — Sun, 09 Oct 2022 10:05:23 GMT

I have been getting error message saying I can't change anything as I have a change in progress. I don't so how do I get it removed. Tried customer services, technical help and email but no joy so far. Feeling dejected.

Re: Error message

jab1 — Sun, 09 Oct 2022 10:10:51 GMT

Welcome to the forums, @Jan25 I'm afraid you will have to wait until one of the forum 'Help Team' see this topic. Unfortunately, the system is totally broken, and until (if ever) Plusnet acknowledge this, and sort it, this will always happen.

Re: Error message

Baldrick1 — Sun, 09 Oct 2022 10:16:59 GMT

Moderators Note

This topic has been moved from Home Phone to My Account/Billing

Re: Error message

Gandalf — Sun, 09 Oct 2022 20:40:19 GMT

Hi Jan25,

I think I've sorted this for you. Could you let me know if you have any further issues?

Re: Error message

Jan25 — Sun, 09 Oct 2022 21:12:45 GMT

Thank you for trying to fix this but there is still an error message on my account both broadband and phone. There is no indication on my phone account page that I have been changed from line only to unlimited calls. I did receive a message by email that my plan had changed, but as I said, it is not showing in my account.

Re: Error message

Gandalf — Sun, 09 Oct 2022 21:18:19 GMT

The error message is only showing now because I've scheduled your new call plan to be activated on your next billing date. In this instance, the error suggesting a change in progress would be legitimately correct.

Re: Error message

Jan25 — Sun, 09 Oct 2022 21:33:20 GMT

Thank you so much for your help. I have been trying to get this sorted for weeks and you have managed it in a very short time. Sorry about confusion re ( new error message ). Hopefully it will be gone after beginning November. I will definitely use the forum again if I have a problem. Very grateful. J.

Re: Error message

Gandalf — Sun, 09 Oct 2022 21:37:48 GMT

No problem at all @Jan25 and sorry for the struggle you’ve had getting this sorted.

Absolutely if there’s anything else I can help you with, feel free to let me know.