topic Re: 12 months from sign up or after 14 day cool off? in My Account/Billing https://community.plus.net/t5/My-Account-Billing/12-months-from-sign-up-or-after-14-day-cool-off/m-p/1891417#M62850 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115433">@Rose098</a>&nbsp; Welcome to the Community forum.</P> <P>If you check back through your records you will probably find that the new contract started on the next billing date of your old one.</P> Thu, 06 Oct 2022 08:23:18 GMT Baldrick1 2022-10-06T08:23:18Z 12 months from sign up or after 14 day cool off? https://community.plus.net/t5/My-Account-Billing/12-months-from-sign-up-or-after-14-day-cool-off/m-p/1891385#M62846 Query with a 12 month contract.<BR />Applied over the phone on Nov 19 2021 as an existing customer and signed a 12 month contract no new router etc and the email back states it starts from tomorrow (20th) just gone to check my account and the end date states 3rd December 2022!<BR /><BR />Is a contract started 14 days after cooling off period or does it inc the 14 days as I really wasn’t expecting Dec and thought it would be able to be cancelled from November 20th 2022? Thank you. Wed, 05 Oct 2022 21:55:29 GMT https://community.plus.net/t5/My-Account-Billing/12-months-from-sign-up-or-after-14-day-cool-off/m-p/1891385#M62846 Rose098 2022-10-05T21:55:29Z Re: 12 months from sign up or after 14 day cool off? https://community.plus.net/t5/My-Account-Billing/12-months-from-sign-up-or-after-14-day-cool-off/m-p/1891390#M62847 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread moved from <EM>Broadband</EM> to <EM>My Account/Billing.</EM></P> </DIV> Wed, 05 Oct 2022 22:35:32 GMT https://community.plus.net/t5/My-Account-Billing/12-months-from-sign-up-or-after-14-day-cool-off/m-p/1891390#M62847 Mav 2022-10-05T22:35:32Z Re: 12 months from sign up or after 14 day cool off? https://community.plus.net/t5/My-Account-Billing/12-months-from-sign-up-or-after-14-day-cool-off/m-p/1891417#M62850 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115433">@Rose098</a>&nbsp; Welcome to the Community forum.</P> <P>If you check back through your records you will probably find that the new contract started on the next billing date of your old one.</P> Thu, 06 Oct 2022 08:23:18 GMT https://community.plus.net/t5/My-Account-Billing/12-months-from-sign-up-or-after-14-day-cool-off/m-p/1891417#M62850 Baldrick1 2022-10-06T08:23:18Z