topic Re: Billing error? in My Account/Billing

Billing error?

JeanDavey — Tue, 27 Sep 2022 19:30:05 GMT

I usually have a discount on my bill for broadband. But this month I have not received this discount. Why is this?

Re: Billing error?

Mav — Tue, 27 Sep 2022 21:56:02 GMT

Could it be that your initial contract has finished and the discount no longer applies?

Re: Billing error?

JeanDavey — Wed, 28 Sep 2022 16:25:26 GMT

I still have another month to go

Moderator's note by Mike (Mav): Duplicate post removed.

Re: Billing error?

adamwalker — Thu, 29 Sep 2022 15:11:40 GMT

Hi @JeanDavey,

I'm really sorry that we charged you at the full price, it does look like the discounts didn't work this month for some reason so I hope that's not caused any issues for you.

Would you prefer me to credit the difference off the next bill or to refund it back to you?

Adam

Re: Billing error?

JeanDavey — Fri, 30 Sep 2022 12:46:41 GMT

A refund would be acceptable.

Thank you

Re: Billing error?

adamwalker — Sun, 02 Oct 2022 11:29:39 GMT

No problem, I've just sorted out the refund for you so that should reach your account within the next 10 working days.

Re: Billing error?

Daria — Wed, 05 Oct 2022 09:12:39 GMT

Hi! I have a problem with my bill.
I ordered broadband on August 26 and paid the bill for a month. I was notified by the company that due to waiting for a broadband connection, my calculation will be revised. The connection took place on September 22, and now I have received a full bill for the broadband service. I have a question why there was no recalculation? After all, in fact, I was able to use the service only 8 days out of the paid 30 days?

Re: Billing error?

Gandalf — Wed, 05 Oct 2022 09:24:32 GMT

Hi Daria,

Please see my reply to your original post Here