topic Re: Initial payment in My Account/Billing

Initial payment

Emz — Tue, 27 Sep 2022 15:57:16 GMT

Hi, my initial payment didn’t go through yesterday, the webpage then froze so I couldn’t try again. No payment taken. I have however received a contract email and direct debit information. Will my SIM still arrive and will the bills be paid via DD now or is it completely stuck without initial payment?
Thanks
Emz

Re: Initial payment

SammyM — Thu, 29 Sep 2022 13:55:39 GMT

Hiya @Emz,

I'm really sorry for the confusion, I can appreciate the hassle this will be causing.

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

Let me get this sorted for you, can you PM us your mobile number and full name?

You may need to create a few posts first.

Re: Initial payment

Emz — Thu, 29 Sep 2022 14:28:18 GMT

Thank you, OK I will try to DM.

Re: Initial payment

Mustrum — Thu, 29 Sep 2022 14:56:06 GMT

@Emz you will have to make at least one more post before you can PM, possibly three more.

Just do random replies on here until you can.

Re: Initial payment

Emz — Thu, 29 Sep 2022 15:18:20 GMT

Thank you

Re: Initial payment

Emz — Thu, 29 Sep 2022 15:18:35 GMT

Thank you

Re: Initial payment

Emz — Thu, 29 Sep 2022 15:19:32 GMT

Thank you, thank you, thank you 😁

Re: Initial payment

SammyM — Thu, 29 Sep 2022 16:32:43 GMT

Ta Emz, I have picked up your PM and I will respond there