topic Re: Billing Issue in My Account/Billing

Billing Issue

hoshi777 — Thu, 22 Sep 2022 12:22:18 GMT

Hi, I've just noticed some discrepancies in my billing amounts over the past months.

If someone could contact me or open a ticket that would be great.

Kind regards

Lee

Re: Billing Issue

Gandalf — Fri, 23 Sep 2022 17:09:47 GMT

Hi Lee,

I've had a look at your bills and can't see any issues. What are you seeing your side?

Feel free to private message me if you prefer, although you might have to post back twice more before you'd be able to.

Re: Billing Issue

hoshi777 — Fri, 23 Sep 2022 17:17:44 GMT

Hi Anoush,

Thanks for replying. For the past few months I have been charged around £29 to £30 per month. As far as I know my contract price is £26.99 for another 5-6 months. Could you confirm this for me?

Kind regards

Lee

Re: Billing Issue

Gandalf — Fri, 23 Sep 2022 19:28:01 GMT

Hi Lee,

Based on the timing it looks like the increase is due to our price rise which took effect from the end of March.

When agreeing to a contract we'd make you aware of this and we've got a good guide here https://www.plus.net/help/legal/cpi-plus-guide/ with more detail.

Let me know if you've got any further queries.

Moderator's note by Mike (Mav): Typo corrected as requested.