topic Re: Home phone number has been changed when it shouldn’t have in My Account/Billing

Home phone number has been changed when it shouldn’t have

Anneshaw — Tue, 20 Sep 2022 19:05:57 GMT

I have to switched to plusnet landline and broadband. The broadband is working but my landline number has been changed.

It is very important that I get my old landline number back as a priority.

Re: Home phone number has been changed when it shouldn’t have

Baldrick1 — Tue, 20 Sep 2022 21:42:58 GMT

Moderators Note

This topic has been moved from Home Phone to My Account/Billing.

Re: Home phone number has been changed when it shouldn’t have

Baldrick1 — Tue, 20 Sep 2022 21:47:05 GMT

@Anneshaw

If you are not to.lose the number you need to move quickly on this. If you don’t get a Plusnet staffer to pick this up fairly quickly then you should ring in.

Re: Home phone number has been changed when it shouldn’t have

Anneshaw — Wed, 21 Sep 2022 22:11:55 GMT

Can a staff member sort this out

Re: Home phone number has been changed when it shouldn’t have

adamwalker — Thu, 22 Sep 2022 13:10:28 GMT

Hi Anne, I can help with this. Can you send me a private message with your username and the phone number you wanted to move across to us please?

Re: Home phone number has been changed when it shouldn’t have

Anneshaw — Thu, 22 Sep 2022 13:18:22 GMT

Thanks for your reply.

When I go to the private message section it says access denied.

Re: Home phone number has been changed when it shouldn’t have

adamwalker — Thu, 22 Sep 2022 13:20:23 GMT

Hi Anne, you need to have made at least 3 posts on the forums so if you try again now it should work.