https://community.plus.net/t5/My-Account-Billing/Incorrect-Billing/m-p/1889198#M62659 <P>Hi, I renewed my contract however I'm still being billed at the old rate. I had ongoing problem with billing when I first took out the first contract so disappointed I'm being charged incorrectly again.</P> <P>When I look at 'Manage Your Account' it states: An error has occurred - You can't change your products for the moment, you already have a product change in progress.</P> <P>Please could a refund be given and the issue rectified.</P> <H2 class="custHead">Service Notice #571635261</H2> <P>Your new package will be active on: 2nd August 2022.<BR /><BR />Your new package<BR />================<BR />Broadband: Unlimited Fibre Extra - £24.35<BR />Line rental: Monthly - £23.19<BR />Call plan: Plusnet Line Only - £0.00<BR />Call features: Caller Display - £0.00<BR />Promotional discount (for 18 months) - (£21.04)<BR />Contract: Choosing this package means you will be subject to a new 18 month contract<BR /><BR />Your new total subscription cost will be £26.50 per month for the next 18 months.</P> <P>&nbsp;</P> <P>Many Thanks</P> <P>Mike</P> <P>&nbsp;</P> Thu, 22 Sep 2022 10:34:42 GMT Mike4141 2022-09-22T10:34:42Z https://community.plus.net/t5/My-Account-Billing/Incorrect-Billing/m-p/1889198#M62659 <P>Hi, I renewed my contract however I'm still being billed at the old rate. I had ongoing problem with billing when I first took out the first contract so disappointed I'm being charged incorrectly again.</P> <P>When I look at 'Manage Your Account' it states: An error has occurred - You can't change your products for the moment, you already have a product change in progress.</P> <P>Please could a refund be given and the issue rectified.</P> <H2 class="custHead">Service Notice #571635261</H2> <P>Your new package will be active on: 2nd August 2022.<BR /><BR />Your new package<BR />================<BR />Broadband: Unlimited Fibre Extra - £24.35<BR />Line rental: Monthly - £23.19<BR />Call plan: Plusnet Line Only - £0.00<BR />Call features: Caller Display - £0.00<BR />Promotional discount (for 18 months) - (£21.04)<BR />Contract: Choosing this package means you will be subject to a new 18 month contract<BR /><BR />Your new total subscription cost will be £26.50 per month for the next 18 months.</P> <P>&nbsp;</P> <P>Many Thanks</P> <P>Mike</P> <P>&nbsp;</P> Thu, 22 Sep 2022 10:34:42 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-Billing/m-p/1889198#M62659 Mike4141 2022-09-22T10:34:42Z https://community.plus.net/t5/My-Account-Billing/Incorrect-Billing/m-p/1889454#M62673 <P>Hi Mike,</P> <P>Sorry about this. I've refunded the overcharge which you should receive within 5 to 10 working days.&nbsp;</P> <P>I've also corrected the discounts so things should be okay for you moving forward.</P> <P>Let me know if there's anything else you'd need help with.</P> Fri, 23 Sep 2022 16:54:16 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-Billing/m-p/1889454#M62673 Gandalf 2022-09-23T16:54:16Z