topic Compensation for loss of service in My Account/Billing https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service/m-p/1888903#M62626 <P>Hi, I am a new Plusnet broadband customer and have had a loss of service from my going live date of 11/08/2022 till 08/09/2022. How do I apply for compensation of loss of service?.</P><P>Thank you,</P><P>Damian Robson.</P> Tue, 20 Sep 2022 13:00:16 GMT drobson1967 2022-09-20T13:00:16Z Compensation for loss of service https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service/m-p/1888903#M62626 <P>Hi, I am a new Plusnet broadband customer and have had a loss of service from my going live date of 11/08/2022 till 08/09/2022. How do I apply for compensation of loss of service?.</P><P>Thank you,</P><P>Damian Robson.</P> Tue, 20 Sep 2022 13:00:16 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service/m-p/1888903#M62626 drobson1967 2022-09-20T13:00:16Z Re: Compensation for loss of service https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service/m-p/1888908#M62627 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to&nbsp;My Account / Billing</P> </DIV> Tue, 20 Sep 2022 13:08:50 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service/m-p/1888908#M62627 dvorak 2022-09-20T13:08:50Z Re: Compensation for loss of service https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service/m-p/1889166#M62656 <P>Hi there Damian, we follow the OFCOM automated compensation scheme: <A href="https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know" target="_blank">https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know</A></P> <P>&nbsp;</P> <P>That means we'll process the compensation due within 30 days of your service having gone live and that will be credited from your account balance so it deducts from the following bills.&nbsp;</P> Thu, 22 Sep 2022 08:23:59 GMT https://community.plus.net/t5/My-Account-Billing/Compensation-for-loss-of-service/m-p/1889166#M62656 adamwalker 2022-09-22T08:23:59Z