topic Re: understanding renewal in My Account/Billing

understanding renewal

electra — Wed, 14 Sep 2022 13:04:00 GMT

Just got a text to say current contract is due to run out

I have got it all done,get right to the end where it says cost Appox £23 and renew, but cannot see its start and end date. is this the new contract for 18 mths would be this Nov22 to May 24

Re: understanding renewal

SammyM — Sun, 18 Sep 2022 08:45:10 GMT

Hiya @electra,

Thanks for getting in touch, I appreciate it. The contract would usually start from the next bill date and an email confirmation would be sent after the contract is accepted.

Did you carry it through to the end?

Re: understanding renewal

electra — Sun, 18 Sep 2022 12:41:29 GMT

Thank you for answering

So if my contract ends in November I should wait to renew When?

Re: understanding renewal

electra — Sun, 18 Sep 2022 12:49:27 GMT

Just looked at contract date 5 th Nov Billing date 7th Nov So I should renew sometime before the 5th Nov ?

Re: understanding renewal

SammyM — Sun, 18 Sep 2022 12:57:09 GMT

You can do, but the deals may change at that time. we do allow you to take a new contract up to 3 months before your current one ends and it would start from your next bill day.

The old one would be written off and replaced.

Re: understanding renewal

electra — Sun, 18 Sep 2022 19:29:57 GMT

Ok now I think I understad Thanks

Re: understanding renewal

SammyM — Wed, 21 Sep 2022 09:10:16 GMT

Not a problem, I am glad I could help.

Have a lovely week and get back in touch if you need anything else