topic Billing incorrect in My Account/Billing

Billing incorrect

Jamieg94 — Wed, 14 Sep 2022 11:59:04 GMT

It's saying my bill is £46 ish a month but it's not put the discount on I'm suppose to have, when I signed up it was suppose to be £24 approx due to discount, this is 2nd issue I've had since signing up so can the discount be applied to my account please as someone has overlooked it

Re: Billing incorrect

dvorak — Wed, 14 Sep 2022 12:13:28 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Billing incorrect

SammyM — Sun, 18 Sep 2022 09:14:58 GMT

Hiya @Jamieg94,

I'm really sorry for the confusion over your account and for the frustrations this will be causing.

I have mulled over the account and I can only see the email here in relation to the contract.

Can you PM me a screen shot of the welcome email you received so that I can get this sorted.