https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/1887760#M62537 <P>I have two separate queries that I require assistance on. Firstly, for my July and August bills, I seem to have been billed incorrectly from £25.89 (new rate since CPI), to £28.12 for the month of July and £31.92 for August.</P> <P>Additionally,&nbsp; I have been billed £45.80 for September as an out of contract charge. I received zero notification regarding the contract coming to an end, hence my surprise on seeing this month's bill! Given the circumstances, and my intention to move to another service provider in the soon, wha<SPAN>t is the process in seeking a refund?</SPAN></P> Mon, 12 Sep 2022 13:40:12 GMT MK1 2022-09-12T13:40:12Z https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/1887760#M62537 <P>I have two separate queries that I require assistance on. Firstly, for my July and August bills, I seem to have been billed incorrectly from £25.89 (new rate since CPI), to £28.12 for the month of July and £31.92 for August.</P> <P>Additionally,&nbsp; I have been billed £45.80 for September as an out of contract charge. I received zero notification regarding the contract coming to an end, hence my surprise on seeing this month's bill! Given the circumstances, and my intention to move to another service provider in the soon, wha<SPAN>t is the process in seeking a refund?</SPAN></P> Mon, 12 Sep 2022 13:40:12 GMT https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/1887760#M62537 MK1 2022-09-12T13:40:12Z https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/1887807#M62538 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG>Moderators Note</STRONG><BR />This topic has been moved from Broadband to Accounts / Billing.</DIV> Mon, 12 Sep 2022 15:30:22 GMT https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/1887807#M62538 Strat 2022-09-12T15:30:22Z https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/1887851#M62541 <P>Hi there,</P> <P>I'm really sorry for the confusion. I've had a look and dropped you an email which you can also view online&nbsp;<A href="https://www.plus.net/wizard/?p=view_question&amp;id=227554306" target="_blank"><U>Here</U></A>.</P> <P>I hope this helps.&nbsp;</P> Mon, 12 Sep 2022 17:23:46 GMT https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/1887851#M62541 Gandalf 2022-09-12T17:23:46Z