topic Re: Will I be cut off? in My Account/Billing

Will I be cut off?

KayO — Mon, 12 Sep 2022 04:07:20 GMT

Hello I have 2 days left to pay my bill, struggling with money for this week had have so much go out! I can pay Friday will I be cut off before then?

Re: Will I be cut off?

dvorak — Mon, 12 Sep 2022 07:09:29 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Will I be cut off?

Gandalf — Mon, 12 Sep 2022 17:11:29 GMT

Hi there,

I'm really sorry to see you're struggling to pay. We won't apply restrictions until the 14th day after the payment's failed. I can see we've emailed you this morning to confirm the latest you'd have to pay by to avoid restrictions or failed payment charges.

I hope this helps but let me know if you have further queries.