topic Re: Overcharged when renewing? in My Account/Billing

Overcharged when renewing?

WayneBMe — Sun, 04 Sep 2022 19:19:34 GMT

I recently was coming to the end of my contract when asked to renew, change broadband package, or pay on a monthly basis at a higher rate. I changed broadband package for a new contract before the time but then was charged for the next month on the higher broadband rate before the change over to the new package. What do I do to rectify this as all I could find was this forum or phone but the phone is not an option for me (I miss the days of just being able to email a company when you had a problem instead of contacting on twitter).

Re: Overcharged when renewing?

adamwalker — Fri, 09 Sep 2022 13:12:27 GMT

Hi there Wayne, I'm really sorry that your account billing hasn't been right since renewing with us. I can get that sorted out for you, could you send over a private message with your username please?

Re: Overcharged when renewing?

WayneBMe — Fri, 09 Sep 2022 16:33:43 GMT

I believe do to my new status on the forum having never used it before I am unable to message. When clicking my private message tab I receive this message.

Re: Overcharged when renewing?

adamwalker — Fri, 09 Sep 2022 16:36:21 GMT

Hi there, you'd need to make at least 5 posts to get permissions to send messages so feel free to drop a few more replies back to this thread.

Re: Overcharged when renewing?

WayneBMe — Fri, 09 Sep 2022 18:42:37 GMT

Re: Overcharged when renewing?

WayneBMe — Fri, 09 Sep 2022 18:42:50 GMT

I'll do that

Re: Overcharged when renewing?

WayneBMe — Fri, 09 Sep 2022 18:43:00 GMT

Right now thanks

Re: Overcharged when renewing?

Xanadu_2 — Mon, 12 Sep 2022 04:47:28 GMT

@adamwalker wrote:

I can get that sorted out for you...

Hi Adam,

I seem to be having the same problem. My renewed contract started on the 9th of September for £17.99 per month, but the bill generated by the system says £30.07

Can I PM my details to you too?

Thank you.