topic Re: My bill; Other items (Additional call charges) in My Account/Billing

My bill; Other items (Additional call charges)

Guffald2020 — Mon, 29 Aug 2022 17:09:33 GMT

Why am I & have been for the length of my 18 month contract been charged for; " Additional call charges" greater than the calls I make?

An explanation would been most appreciated.

Thank you.

Re: My bill; Other items (Additional call charges)

TheMightyAJ — Tue, 06 Sep 2022 17:37:04 GMT

Hey @Guffald2020,

I'm very sorry for the delay in getting back to you about this. Additional Call Charges account for any chargeable calls made outside of your Call Plan, or if you stay on the line for over 60 minutes. Do you use the landline phone at your property?

Re: My bill; Other items (Additional call charges)

Guffald2020 — Thu, 08 Sep 2022 08:00:44 GMT

Having spoken to an advisor, it appears, ADDITIONAL CHARGES, are for landline usage prior to 0700 & after 1900.

I am unsure how to check my calls over & above these times, to check my usage.

As for myself, I rarely use, ( if ever) a land line at the peak rate times. However, an average addition charge per month of £25.00 Proportioned to my account, does not induce me to renew my contract this month.

Still investigating!

Re: My bill; Other items (Additional call charges)

MisterW — Thu, 08 Sep 2022 10:00:34 GMT

Having spoken to an advisor, it appears, ADDITIONAL CHARGES, are for landline usage prior to 0700 & after 1900.

@Guffald2020 are you sure it's not the other way round i.e charges for usage after 0700 & before 1900 ?

If you have the Evenings & Weekends call plan then calls are only free before 0700 and after 1900. If you use the phone during the day, which it sounds like you do, then you may be better off changing your call plan to Unlimited Uk & Mobile calls (allowing free calls at all times) which would be £10.28/month as opposed to your existing E & W/e at £5.78/month i.e an additional £4.50/month which is far less than the £25 you appear to be paying.