topic Re: How do I downgrade my service to phone line only in My Account/Billing

How do I downgrade my service to phone line only

chris2005 — Wed, 07 Sep 2022 15:30:37 GMT

I would like to remove broadband from my package but cant seem to be ablle to do as the only option is to upgrade

Because of the slow speeds on my copper line I have had to get satellite internet and only need a phone line

I have tried to ring the help line but there is a long wait

Re: How do I downgrade my service to phone line only

Dan_the_Van — Wed, 07 Sep 2022 15:43:36 GMT

Hello,

This might not be something offered by Plus Net, suggest calling Customer Options Team on 0800 013 2632 and have a chat with them. Waiting times are usually shorter.

HTH

Re: How do I downgrade my service to phone line only

MisterW — Wed, 07 Sep 2022 15:48:59 GMT

Like most ISP's, PlusNet do not offer a phone only product.

Re: How do I downgrade my service to phone line only

Anonymous — Wed, 07 Sep 2022 15:50:12 GMT

I'm pretty sure that Plusnet don't do phone line only.

Your best option would be to migrate your landline to Pulse8 for £16.20/month + very cheap call charges.

https://pulse8broadband.co.uk/line-rental then click on the Home tab

Re: How do I downgrade my service to phone line only

Baldrick1 — Wed, 07 Sep 2022 20:33:25 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing