topic Re: £75 Reward card hasn't shown up yet in My Account/Billing

£75 Reward card hasn't shown up yet

stephen1001 — Mon, 29 Aug 2022 20:50:04 GMT

The £ 75 rewards card hasn't shown up yet and I have been with you over 2 months, any idea when this will arrive?

Many thanks

Re: £75 Reward card hasn't shown up yet

Baldrick1 — Mon, 29 Aug 2022 21:14:41 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: £75 Reward card hasn't shown up yet

stephen1001 — Tue, 30 Aug 2022 10:31:05 GMT

The £ 75 reward card has not shown up yet, what do i need to do to get this card delivered?

Many thanks

Stephen Oliver

Re: £75 Reward card hasn't shown up yet

LaurenB — Wed, 07 Sep 2022 08:13:54 GMT

Hiya @stephen1001, thanks for getting in touch and welcome to Plusnet.

I can see you have since been in touch with our team about this and I have added a further reply onto your open ticket here: https://www.plus.net/wizard/?p=view_question&id=227393673

Re: £75 Reward card hasn't shown up yet

randomlee — Wed, 07 Sep 2022 08:33:24 GMT

Hi,

How do I get in touch to raise a ticket for the same issue?

Thanks!

Re: £75 Reward card hasn't shown up yet

LaurenB — Wed, 07 Sep 2022 10:22:04 GMT

Hiya @randomlee, I can see you have an open ticket and I have provided a further reply on there for you: https://www.plus.net/wizard/?p=view_question&id=227423603

Re: £75 Reward card hasn't shown up yet

stephen1001 — Wed, 07 Sep 2022 11:41:01 GMT

Well i must say i am very disappointed with the Plus net's response on this. I chased the card 1 day after the claim date finished, after returning from a month in Dorset working with very limited internet access and unable to check the account.

The Plus net response has been 'Tough' you didn't claim this in time so now are unable to claim.

I thought i had completed that form but apparently not...........so they say.

1 day late and you lose £ 80. The fact i couldn't access and check anything does not matter.

The question remains, Why would i chase up where the card is if i didn't do it in the first place!!

The £80 card was the reason i swapped to Plusnet, sadly they found a way not to give it to me. But rules are rules they say, very poor customer experience is very poor customer experience from my perspective.

Looking forward to the contract end and swapping provider!

Re: £75 Reward card hasn't shown up yet

randomlee — Wed, 07 Sep 2022 13:01:46 GMT

Hi @LaurenB - thanks for updating the ticket. I'll check with Quidco.

Re: £75 Reward card hasn't shown up yet

Zander1 — Wed, 07 Sep 2022 14:59:53 GMT

I am also waiting on my £100 voucher, I have the chat transcript from the agent and a screenshot of the £100 reward card offer. Our broadband has been in use since 01/07/22 however I haven't received an email or letter. I've emailed a few times and left a post in the forum however not received a reply.