topic An error has occured... in My Account/Billing

An error has occured...

Grey2893 — Sat, 03 Sep 2022 19:10:37 GMT

Hi,

I've had the message "An error has occured. You cannot make any changes to your account while there is a phone order in progress" on my account for a few months. I phoned customer services on August 20th, but i'm still getting the error.

Could someone take a look for me?

Many thanks!

Re: An error has occured...

toothfairy — Sat, 03 Sep 2022 20:43:51 GMT

I have this exact same problem,posted in the forum and on Twitter with no reply to either,hope you have better luck !

Re: An error has occured...

adamwalker — Thu, 08 Sep 2022 16:09:08 GMT

Hi @Grey2893, I've just had a look over your account and could see what was causing the issue straight away so I've raised a task to our billing team to get that fixed and it should be sorted within the next day or two.

I'm really sorry we didn't do the right thing when you called to raise that with us initially so I'll be passing on some feedback about that.

Hi @toothfairy, I'm sorry it took so long to get your account sorted for the same issue, I've just checked it now and can see it's since been resolved but please do get back in touch if there's anything else I can help with.

Re: An error has occured...

adamwalker — Fri, 09 Sep 2022 11:23:50 GMT

@Grey2893 I'm just letting you know that I've had a confirmation that the issue has been fixed so you can go ahead and make any changes you need to.