topic Re: Contact renewal stuck in My Account/Billing

Contact renewal stuck

JanetT — Thu, 25 Aug 2022 20:52:36 GMT

Changed my contact on the 15th as the old one was going run out. Since changing contract whenever log in to my account I'm greeted with this message. "An error has occurred
You can't change your products for the moment, you already have a product change in progress." And I'm still on the old package.

Re: Contact renewal stuck

JanetT — Mon, 29 Aug 2022 17:44:35 GMT

Can anyone have a look at this to see what is happening.

Re: Contact renewal stuck

jgb — Mon, 29 Aug 2022 18:12:31 GMT

@JanetT

You need a Plusnet staffer to confirm what is going on, but I suspect that your new contract will become active on your next billing date and that message will disappear at that time. The Plusnet system can only cope with one change at a time and that message appears whenever a change / order is pending.

Re: Contact renewal stuck

LaurenB — Wed, 31 Aug 2022 20:59:00 GMT

Hiya @JanetT, I realise it's been a few days since you messaged. Are you still seeing that message now in your account?

Re: Contact renewal stuck

JanetT — Thu, 01 Sep 2022 07:14:05 GMT

Yeah I'm still seeing that message on my account.

Re: Contact renewal stuck

Gandalf — Wed, 07 Sep 2022 12:53:46 GMT

Hi Janet,

I'm really sorry about this. Should be sorted for you now.

Let me know if there's anything else you'd need help with.