topic Re: No £75 card in My Account/Billing

No £75 card

highsenburgh — Mon, 22 Aug 2022 07:35:08 GMT

So I joined and after 4 days I have no router which I am sorting out but I need help how to get the £75 card as I have not had any email and I have looked in spam box. A h help on this would be great thank you.

Re: No £75 card

mp2 — Mon, 22 Aug 2022 11:57:17 GMT

I joined over a week ago and no emails re the gift card , are you able to send a link

Re: No £75 card

highsenburgh — Mon, 22 Aug 2022 12:12:16 GMT

I asking the same question!!!!

Re: No £75 card

Geoffsa — Mon, 22 Aug 2022 18:23:08 GMT

I have also contacted Plusnet customer service on two occasions re no reward card on the 2nd call a ticket was issued but when I logged on this was closed with no action I have screen shot of web page I clicked though from so am disappointed both with no card and the lack of any reply ( 226532815 ) not a good start

Re: No £75 card

Spattzzz — Mon, 22 Aug 2022 19:24:44 GMT

we all need to ensure this is followed up with of com and the advertising standards agency.

lots of us are being scammed and robbed blind by false advertising and broken contracts and promises.

Re: No £75 card

EmilyD — Thu, 25 Aug 2022 12:43:00 GMT

Hi all. Apologies for the delay in getting back to you. I'm very sorry for any concern caused in regards to the £75 reward card. As per the FAQ here you'll be sent an email to claim your reward within 10 days of when your service was activated. I hope that this helps. Please let me know if you have any further questions.

Re: No £75 card

Geoffsa — Fri, 26 Aug 2022 10:20:56 GMT

Hello Emily

In my case I have been with you for two months and no email. So as previously posted I have contacted customer service by phone twice who have stated that this would have to be escalated and then nothing more has happened.

Someone from the escalated customer service team should contact me to resolve so you can honor your advertising offer

Re: No £75 card

EmilyD — Fri, 26 Aug 2022 10:33:04 GMT

Hi @Geoffsa. Thank you for your message. I'm sorry to see that you've been waiting for over two months and that you've not had an update after escalating this. I've had a look into this now and my reply contains some account specific information so I've added it as a ticket on your account here.

Re: No £75 card

mp2 — Tue, 30 Aug 2022 12:33:45 GMT

I have had the email and completed the info but nothing else.

A relative of mine has been with you 2 weeks and not had any emails

Re: No £75 card

TheMightyAJ — Tue, 30 Aug 2022 18:08:42 GMT

Hey @mp2,

Sorry for any confusion this may have caused! When did you fill out the form on the email we'd sent you?

Re: No £75 card

mp2 — Fri, 02 Sep 2022 07:42:55 GMT

It was August 21st and then on 22nd the email said the reward is on its way

A relative who I signed up at the same time has not received any notification re his reward

Re: No £75 card

Gandalf — Thu, 08 Sep 2022 08:08:53 GMT

Hi there,

I've tracked your reward card and see you had claimed this on 23rd August.

It can take up to 30 days to receive it by post so I'd recommend allowing a little longer.

We've got a good guide https://www.plus.net/broadband/cashback-and-vouchers-faqs/ which explains that and more info!

Re: No £75 card

mp2 — Sun, 18 Sep 2022 15:56:28 GMT

Hi Thanks

but my Father has not received any emails and I deal with all his emails and , he joined August 19th

Re: No £75 card

Gandalf — Sun, 18 Sep 2022 16:05:16 GMT

Could you private message me his username so I can look into his account?

Re: No £75 card

Tony56 — Mon, 19 Sep 2022 19:06:24 GMT

I have exactly the same problem as you, still waiting for Plusnet to get back to me, gonna wait another week and then move to another broadband supplier if it's not sorted, simply not good enough

Re: No £75 card

mp2 — Tue, 20 Sep 2022 12:59:48 GMT

i have private messaged you

Re: No £75 card

paulm1985 — Tue, 20 Sep 2022 13:26:25 GMT

My service activated on 18/07/2022 and have never received an email regarding getting the gift card. Can someone please look into this for me?

Re: No £75 card

Gandalf — Wed, 21 Sep 2022 18:39:45 GMT

@paulm1985, I've had a look for you and can't see that your account was signed up on a reward card offer.

Could you drop me a private message with some details about the offer you were expecting like the amount and which website that you went through to sign up with us?

Re: No £75 card

paulm1985 — Wed, 21 Sep 2022 19:41:11 GMT

I am unable to send private messages yet. I signed up though uSwitch and was expecting a £70 reward card.