topic Re: Static IP Reverted to Dynamic in My Account/Billing

Static IP Reverted to Dynamic

Chrisl87 — Tue, 23 Aug 2022 12:06:24 GMT

Hi there,

Two days ago i noticed my Static IP has vanished i purchased a static IP some time ago and all has been fine always synced with my 31.125.x.x IP

Rebooting the router multiple times has not helped in getting it back in case of a stuck IP and checking under my Configure IP Page in my account does show the corrected Static IP i should be receiving, Under Connection Details shows IP Address: Server Assigned

Router also shows a dynamic assigned ip along with speedtests.

At present i am currently not running my home server so it isnt really an issue at this time but would the switch back to dynamic be in relation to my account Upgrade to FTTP thats due to be installed and activated on the 31st ? at which point would the current / a new static IP be reissued ?

Side note i am using my own router as i have done for sometime without issues.

Thanks in advance,

Chris.

Re: Static IP Reverted to Dynamic

SammyM — Fri, 26 Aug 2022 15:37:50 GMT

Hiya @Chrisl87,

I'm really sorry to hear this is happening and I can completely imagine the frustration this confusion is causing.

We’re quite chocca right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I have sorted that for you, all you need to do is reboot the router and it will be there.

Re: Static IP Reverted to Dynamic

Chrisl87 — Fri, 26 Aug 2022 15:53:50 GMT

@SammyM thats brilliant it is now back

thanks again.

Chris.

Re: Static IP Reverted to Dynamic

SammyM — Fri, 26 Aug 2022 16:01:45 GMT

Yay, happy to help Chris

Have a fab weekend!