topic Re: £70??? in My Account/Billing

£70???

mattprinceuk — Thu, 25 Aug 2022 10:28:54 GMT

I did this broadband and it said I would get a £70 card. Been 6wks now and nothing. Just spoken to somebody at Plusnet and he claimed I did a different deal. Absolutely not the case. He said as I have screenshots of the deal he would email me straight away and I could reply to the email with my screenshots. Had no email. I’ve enclosed the screenshots clearly showing the time and date and the screenshot. I imagine Plusnet do this a lot to entice people and then claim some issue doesn’t qualify. Lucky for me I did screenshots at the time. Can somebody sort this out or cancel my contract and I’ll go with a company that doesn’t false advertise.

Re: £70???

mattprinceuk — Thu, 25 Aug 2022 10:30:23 GMT

How do I add the screenshots? I’m using an iPhone.

Re: £70???

mattprinceuk — Thu, 25 Aug 2022 10:32:14 GMT

I’ve added the photos to my album on here.

Re: £70???

LaurenB — Tue, 30 Aug 2022 09:47:04 GMT

Hiya @mattprinceuk, thanks for getting in touch and welcome to Plusnet!

I have emailed your case handler to advise you have been in touch and also provided them with the images you have added.

Re: £70???

Anonymous — Tue, 30 Aug 2022 13:07:09 GMT

@mattprinceuk wrote:
How do I add the screenshots? I’m using an iPhone.

Instructions here - Adding attachments to a post using a iPhone