topic Re: cannot login to broadband in My Account/Billing https://community.plus.net/t5/My-Account-Billing/cannot-login-to-broadband/m-p/1885135#M62342 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114231">@Shan93</a>, I'm really sorry that you are having some issues getting logged into your account.&nbsp;</P> <P>&nbsp;</P> <P>When trying to reset the password, can you instead try using &nbsp;the username you chose on sign up (any emails from us about your account will have your username on it)? You can reset the password here: <A href="https://www.plus.net/member-centre/forgot-password/" target="_blank">https://www.plus.net/member-centre/forgot-password/</A></P> <P>&nbsp;</P> <P>Let me know how this goes!</P> Wed, 24 Aug 2022 09:23:27 GMT LaurenB 2022-08-24T09:23:27Z cannot login to broadband https://community.plus.net/t5/My-Account-Billing/cannot-login-to-broadband/m-p/1884618#M62268 <P class="">Hello can anyone help me to figure out the problem? I cannot log in even though I have created an account and paid 35.99 pounds for unlimited fibre and activation fee. I clicked "reset my password", but it showed it cannot find any account associated with my email.&nbsp;I don't know why.</P> Sat, 20 Aug 2022 13:56:17 GMT https://community.plus.net/t5/My-Account-Billing/cannot-login-to-broadband/m-p/1884618#M62268 Shan93 2022-08-20T13:56:17Z Re: cannot login to broadband https://community.plus.net/t5/My-Account-Billing/cannot-login-to-broadband/m-p/1885135#M62342 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114231">@Shan93</a>, I'm really sorry that you are having some issues getting logged into your account.&nbsp;</P> <P>&nbsp;</P> <P>When trying to reset the password, can you instead try using &nbsp;the username you chose on sign up (any emails from us about your account will have your username on it)? You can reset the password here: <A href="https://www.plus.net/member-centre/forgot-password/" target="_blank">https://www.plus.net/member-centre/forgot-password/</A></P> <P>&nbsp;</P> <P>Let me know how this goes!</P> Wed, 24 Aug 2022 09:23:27 GMT https://community.plus.net/t5/My-Account-Billing/cannot-login-to-broadband/m-p/1885135#M62342 LaurenB 2022-08-24T09:23:27Z