topic Contract renewal error in My Account/Billing

Contract renewal error

rogerdbate — Mon, 22 Aug 2022 21:56:28 GMT

I am getting error 'You cannot make any changes to your account while there is a phone order in progress.'
Can someone help?

Re: Contract renewal error

Baldrick1 — Tue, 23 Aug 2022 08:55:13 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: Contract renewal error

Baldrick1 — Tue, 23 Aug 2022 08:58:04 GMT

@rogerdbate Welcome to the forum.

If you have an offer that you want to accept before this is resolved then ring the Customer Options Team on 0800 013 2632 and talk to them. This number is normally answered quite quickly.

Re: Contract renewal error

rogerdbate — Tue, 23 Aug 2022 10:50:50 GMT

Wont give me an offer with issue there. Over the phone they can do nothing until the issue is resolved. In the meantime I'm being charged extortionate monthly bills.
It's really getting me down - its an issue that just shouldn't be an issue. If its not fixed soon then I will be moving.

Re: Contract renewal error

adamwalker — Fri, 26 Aug 2022 11:10:20 GMT

Hi Roger, I'm really sorry about the issue with this, we should be able to get this fixed within a day or two so I've raised a task to our billing team. I'm really sorry that the advisor you raised this with didn't follow the right process so I've passed on some feedback about that too. - Adam