topic Re: No £75 gift card yet in My Account/Billing

No £75 gift card yet

mariana1 — Sat, 06 Aug 2022 19:24:17 GMT

I joined plusnet this week but haven’t received the £75 gift card yet. I’ve seen in this community that’s a problem so I’m curious if I’ll ever receive it?

Re: No £75 gift card yet

JamesBlonde — Sun, 07 Aug 2022 18:05:32 GMT

Hi,

I joined Plusnet approx 3 weeks ago, and have just received the email inviting me to apply for the Reward Card. I completed the application and hope to receive it in the next few days.

Keep checking your emails, including your spam folder, and hopefully you will receive it soon. Good luck.

Re: No £75 gift card yet

Gandalf — Wed, 10 Aug 2022 11:33:19 GMT

Hi there,

I can see you claimed the reward card yesterday so you should get it within 30 days.

Let me know if there's anything else you'd need help with.

Re: No £75 gift card yet

JamesBlonde — Wed, 10 Aug 2022 18:08:02 GMT

Hello Gandalf, thanks for your email. I have received an email from Baggsy regarding my method of joining Plusnet, I joined via a phone call, and not via the website. (see message from Baggsy below). So I'm still not sure if I will receive the reward card or not. I did receive an application form for the card, which I filled in and returned, so hopefully I will get the reward card soon.

@Baggsy, From what I can see you signed up over the phone and we've listened to your call but there was no mention of a reward card which is the reason why you haven't received it I'm afraid. A screenshot wouldn't really help as the signup wasn't done online, unless I'm mistaken you'd chosen to call us instead?

Thank you again.

Re: No £75 gift card yet

JamesBlonde — Sat, 13 Aug 2022 09:09:49 GMT

Hi, received my Plusnet reward card. Very happy about that. Thanks everyone involved.

Re: No £75 gift card yet

Baggsy — Sat, 13 Aug 2022 12:20:05 GMT

Hi @JamesBlonde . Congrats on receiving your reward card.

@Gandalf . As I signed up using the same method can let me know when can I expect my email with the application form?

Thanks

Paul

Re: No £75 gift card yet

Spattzzz — Sun, 14 Aug 2022 08:39:25 GMT

I’m feeling very scammed by all this.

They are just now claiming I didn’t sign up through a link with the voucher link when I certainly did.

Where that link point to within plusnet is clearly not correct so they can get out of the offer and this the price charged is no longer worthwhile.

It’s all a scam.

Re: No £75 gift card yet

TheMightyAJ — Mon, 15 Aug 2022 16:46:06 GMT

Hey @Spattzzz,

I'm really sorry to hear about your experience. Unfortunately, as has been previously explained by my colleagues, our investigation into this case has shown that you aren't eligible for this offer. Please accept my deepest apologies for any inconvenience that this may have caused.

Re: No £75 gift card yet

Spattzzz — Thu, 18 Aug 2022 15:49:41 GMT

This makes no sense.
The page I followed the link from had the offer.

The radio advert that made me seek out your company was offering the same and that can’t even have a link to click.

I have taken this up with ofcom and the advertising standards agency.

ThIs is incredibly bad practice and deceitful of your company that offer this exact offer on multiple channels and media and yet even after clicking through I am supposed to know that the link doesn’t end in the offer even though it starts with it being shown.

Re: No £75 gift card yet

adamwalker — Thu, 18 Aug 2022 17:41:54 GMT

Thanks for getting back to us, we do have multiple offers at any given time so it does mean that if you join us (and we're genuinely grateful that you have by the way) it does mean you'd only get the specific deal that you chose when signing up the account with us.

I've flagged a complaint on your account and just tried calling so I left a brief voicemail, here's a direct link to it, please take a look when you can: https://www.plus.net/wizard/?p=view_question&id=226945671

Re: No £75 gift card yet

Spattzzz — Fri, 19 Aug 2022 07:44:17 GMT

Ofcom has advised me to raise this to an official complaint and further it with the ADR scheme you are a member of.

You are advertising a price on various media: radio, paper etc which imply a price and does not provide guidance that this is only ns specific circumstances and the way to enable them has to be followed in a certain order.
Instead you run a system that without making it clear, prices are charged different to the advertised price on the various medias that isn’t a current service price but a specific offer that needs enabling in a specific format.

Please provide an email address for your official complaints department.

Re: No £75 gift card yet

SammyM — Fri, 19 Aug 2022 08:47:59 GMT

I'm really sorry @Spattzzz and I can absolutely appreciate the frustration this is causing.

We would like to come to a resolution on this, Adam is out of the office until 11:30am and once he comes back in he will get back in touch with you to discuss your complaint.

Re: No £75 gift card yet

Spattzzz — Sat, 20 Aug 2022 04:08:40 GMT

Another issue that has come to light.

On initial price investigation through a site that may or may not of have the offer, I part completed a sign up and then abandoned part way through by closing my browser.

Much later I entered your site from another location with the offer clearly shown and started the sign up process again.

I was surprised that my part filled sign up that I abandoned was still part filled and I had little left to complete the process. I am now informed that this was done by a persistent cookie, affiliate tracker or some other technical tracking mechanism your end.

Is this how I am being wrongly informed as signing up incorrectly.

A privacy concern now also exists for me: how long would my private information of been held from the initial abandoned signup?

Re: No £75 gift card yet

Spattzzz — Sun, 21 Aug 2022 13:18:21 GMT

I have now checked my browser history from the day I signed uo and received the DD set notification from yourself.

This clearly shows the ad showing the £75 reward offer the expired on august 3rd and the rest of the history shows the signup process.

Re: No £75 gift card yet

Spattzzz — Sun, 21 Aug 2022 13:30:03 GMT

You can also see that I initially started signing up via a different link in May but quit that session.

The sesión following the £75 link on June 23rd I did complete.

I now believe the affiliate cookie from the first session has persisted with the second sign up which is wrongly blocking the offer part of the contract being for filled from your end.

and also means private data has been held for over a month.

Re: No £75 gift card yet

Baggsy — Sun, 21 Aug 2022 21:36:10 GMT

As you have not responded to my latest complaint in over a week, I assume that we are now in deadlock.

I have registered a complaint with OFCOM regarding this.

My initial complaint was raised on 04/07/22 when a ticket was raised for this. The 8 week period to resolve this dispute will expire on 29/08/22.

If this has not been resolved to my satisfaction before then I will be taking it to the Ombudsman ADR.

Re: No £75 gift card yet

mariana1 — Sun, 21 Aug 2022 22:01:38 GMT

Hi Gandalf,

Thank you, I have received the gift card.

Re: No £75 gift card yet

Spattzzz — Mon, 22 Aug 2022 11:28:44 GMT

This has been marked as fixed but for two of us this is still outstanding.m do you require us to start independent posts to have this looked at?

Re: No £75 gift card yet

mariana1 — Mon, 22 Aug 2022 11:31:57 GMT

Hi, please start independent posts as it will make the individual issues clearer as my problem was solved and will be easier to keep track of what’s been solved/what hasn’t. Thank you

Re: No £75 gift card yet

adamwalker — Mon, 22 Aug 2022 12:42:03 GMT

Thanks for letting us know that's been resolved mariana1, I'm really glad that the reward card has reached you.